41. A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:
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Case Assignment Rules
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Web to Case
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Case Escalation Rules
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Email to Case
42. What is the maximum number of Components available on dashboard?
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20
-
50
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10
-
5
43. A roll-up summary field requires a Master-Detail relationship
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True
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False
44. Which of these is not a salesforce feature?
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Email to Lead
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Web to Lead
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Web to Case
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Email to Case
45. What permissions are needed to import leads and contacts to a campaign?
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Marketing user checkbox on user
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Marketing user profile
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Marketing user checkbox and profile
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Marketing user permission set
46. Where you can make a field required?
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Record Type
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Page Layouts
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Validation Rules
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Workflow Rule
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Field Edit Page
47. What type of report cannot be used to populate a chart in a dashboard?
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Tabular
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Matrix
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Summary
48. What is true about dynamic dashboards?
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If a user wants to customize a dashboard, they should use a dynamic dashboard
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A dynamic dashboard will show data according to the user’s security settings
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A dynamic dashboard will refresh automatically several times a day
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In dynamic dashboards, the source reports used can vary according to the user
49. What are the different types of sharing rules?
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Solution Sharing Rules
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Case Sharing Rules
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Lead Sharing Rules
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Account Sharing Rules
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Custom Object Sharing Rules
50. You want to give a profile access to a custom object. What would be the best way to do this?
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Clone a standard profile and grant additional access
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Clone a permission set and assign it to relevant users
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Create a new profile and grant access
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Edit a standard profile